MapleDeskYour clients stay on your computer.
Plain answers about what the app and this website collect, and where it goes.
Last updated 23 October 2026
The short version
Your clients' information stays on your computer. MapleDesk, the company, never receives it, and this website collects nothing about you unless you write to us or book a call.
In the app
Clients, files, documents, payments and notes are saved on your own computer, and in a backup folder you choose (such as Google Drive or OneDrive). With a passphrase set, everything is encrypted with AES-256.
The Mac and Windows apps go online only for these, and none of them sends client information:
- Updates to MapleDesk and, if you ask, to its PDF editor.
- IRCC updates: government fees and form editions, from a feed signed by MapleDesk.
- Your plan. The trial's first day is kept on our server under a one-way code made from your computer's hardware id (never the id itself). A licence is renewed about once a day.
- Secure document links, when you send one. Each document is locked on your client's phone before it leaves, and only your MapleDesk can open it. Our server holds only locked bytes, deletes them once you collect them, and deletes the rest when the link expires (30 days at most).
You are the custodian of your clients' personal information under PIPEDA and the CICC Code of Professional Conduct, including how long you keep records. MapleDesk reminds you when records are due for destruction.
On this website
- No cookies, no analytics, no tracking pixels and no ads.
- Fonts, scripts and the film are served from this site itself, so nothing is loaded from other companies while you browse.
- The download buttons ask our own download service (run on Cloudflare) for the newest version number, and the installers come from there. It sets no cookies and keeps only short-lived technical logs.
- Like any website, our host keeps short-lived technical logs (such as IP addresses) to keep the site running and safe.
- The help desk (
Ask MapleDesk
) sends what you type, through our relay, to Anthropic, whose Claude model writes the answer. We don't keep the conversation (only a count of answers per day); Anthropic handles it under its commercial terms. Please don't type client information. - If you follow a referral link, its code is checked once with our relay and kept in your browser for 60 days, so it can be added to your booking or email to us. It is never shared with the firm that gave it to you.
When you contact us
| What | What we get | Who else |
|---|---|---|
| You email hello@getmapledesk.com | Your email and what you write, used only to reply and to set you up | Our email provider |
| You book a live test | Your name, email and the time you choose | Cal.com, which runs the booking page |
| You become a customer | Your practice's name, plan and billing details | Our payment processor, which handles your card; we never see the card number |
We don't sell or share your information, and we use it only to talk with you and run your account. Ask us at any time to see it, correct it or delete it.
Questions
Write to hello@getmapledesk.com. If we can't settle a concern, you can contact the Office of the Privacy Commissioner of Canada.