How can we help?

Download it for Mac or Windows from the home page. It installs in about a minute, like any other app, and it's free for 30 days.

Mac: macOS 13 Ventura or later, Apple silicon or Intel. Windows: Windows 10 or 11, 64-bit.

There's no iPhone, iPad, Android, Linux or Chromebook app. Your clients use their phones only to send documents through a secure link, in any browser.

Windows shows this because the installer isn't code-signed yet. Choose More info, then Run anyway. Only download MapleDesk from this website.

When you choose a plan, we email you a one-time connection code. In MapleDesk, open Settings → Connections and enter it. It turns your plan on and renews itself in the background whenever MapleDesk is online.

MapleDesk turns read-only. Nothing is lost: you can still look up, search, export, print and back up everything. Enter your code and everything works again.

Yes. It needs the internet once, to start the trial. After that, only for secure links, updates and renewing your plan. Your plan keeps working for 45 days offline.

Yes, in a 90-minute session: we install and connect it together, bring in your client list and check it with you, then spend an hour on your own files (the morning list, a secure link, an invoice and a backup test). Ask about a setup session.

Excel, Numbers, Google Sheets, CSV, contacts (.vcf) and JSON. MapleDesk guesses which column is which and you check its guesses. Start from the import template (CSV) if you like.

Names, programs and expiry dates are enough. You can add the rest as you go.

Yes. One click undoes the whole import.

What's past due, the IRCC deadlines this week, whose status or passport expires next (for the whole family), and who still owes you documents. The logo's leaf turns green when nothing is due.

From the dates you enter and the rules for temporary status: the recommended filing date, maintained status when an extension is filed in time, and the 90-day restoration window when it isn't. Always confirm with IRCC.

No. It keeps your practice organised and works out dates from the rules, but the professional judgment stays yours.

No. It never logs in with a client's GCKey, because IRCC forbids it; representatives use the APR portal. MapleDesk never submits anything without you checking it.

Start a file and its document checklist is ready. Tick what you need and send your client one secure link. What they send arrives locked, straight to your MapleDesk.

No. The link opens in their phone's web browser. There's nothing to install and no account to make.

Each document is encrypted on your client's phone before it leaves. It waits on our relay as locked bytes we can't open, and only your MapleDesk can unlock it. The relay deletes it once you collect it, or after 30 days at most. More on security.

300 a month on Solo and 1,000 a month on Practice.

The tax for your client's province: GST, HST, or GST and QST. For example, a client in Quebec pays GST and QST, in Ontario HST at 13%, and in Alberta or British Columbia GST at 5%. A client outside Canada pays no GST or HST.

No. IRCC's own fees go on the invoice without tax; only your professional fees are taxed.

Yes. Set up a payment schedule and MapleDesk drafts each invoice on time.

As you work, it keeps retainer dates and the signed agreement on each file's checklist, client property (what you received and when you returned it), invoices and payments, who did what in the activity log, and closed files, archived rather than deleted.

Yes, on the Practice plan. Each person gets their own name and passphrase. Staff work on clients and files; owners also manage people, encryption and backups.

Not yet. Today your practice lives on one computer, and everyone signs in there with their own passphrase.

Remove them and MapleDesk changes the key, so their old passphrase opens nothing.

Nobody can recover a passphrase, not even us. If someone on your team forgets theirs, an owner gives them a new one. If the owner forgets, restore a backup whose passphrase you know.

MapleDesk backs up to a folder you choose, such as an external drive or your own Google Drive or OneDrive folder. It can test that a backup restores, so you know it works before you need it.

Install MapleDesk on the new computer and restore your latest backup.

MapleDesk checks once a day and tells you when an update is ready; it installs when you say so. Every update is signed by MapleDesk, your data is never part of one, and a safety copy is made the first time a new version runs.

No. Your clients' files stay on your computer, encrypted with a passphrase only you know, and MapleDesk, the company, never receives them. How it's protected.

Solo is $79 a month for one consultant. Practice is $150 a month for a team. Prices are in Canadian dollars, plus tax, month to month. Compare plans.

The first 10 firms get 29% off setup: $1,200 instead of $1,700, with MapleDesk installed, your records moved in, an hour of training and a one-page practice site. Their monthly price stays locked for life.

Every MapleDesk firm has a code that looks like MD-7K4QXP. A firm that joins with a code gets its first month free, and the firm that referred it gets a month free once the new firm has paid. Mention the code when you book or write to us. Existing customers can ask us for their code.

Email hello@getmapledesk.com. Plans are month to month, and your plan stays on until the end of the month you've paid for. See the Terms.

Yes, at any time and at no cost: clients, files and payments as spreadsheets (CSV), deadlines to any calendar (.ics), and a full backup. Even after a trial ends or a plan stops, everything stays readable and exportable. Nothing is ever deleted.