MapleDeskTerms of Service.
The agreement between your firm and MapleDesk, in plain words.
Last updated 26 October 2026
Who we are
MapleDesk is run by Mehakdeep Singh in British Columbia, Canada ("MapleDesk", "we", "us"). These terms are between us and the firm or person who uses MapleDesk ("you"). By installing MapleDesk, starting a trial or choosing a plan, you agree to them.
What MapleDesk is
MapleDesk is desktop software for Canadian immigration consultants, for Mac and Windows, with secure document links your clients open on their phones. Your plan gives you a licence to use it for your own practice while your plan is active. We don't sell you the software itself, and it isn't yours to resell, share outside your firm or copy.
The trial
MapleDesk is free for 30 days on one computer. When the trial ends, it turns read-only until you choose a plan: you can still look up, search, export, print and back up everything.
Plans and payment
Plans are priced in Canadian dollars, plus applicable tax, and billed monthly in advance through our payment processor. Solo is for one consultant; Practice is for a team working on one computer, each person signing in as themselves. Current prices are on our plans.
When you choose a plan, we email you a one-time connection code that turns it on. Your plan keeps working offline for up to 45 days and renews itself whenever MapleDesk is online.
If a payment fails, we'll tell you by email. If it isn't sorted out within 14 days, MapleDesk turns read-only until it is. Nothing is deleted.
Setup and the founding offer
A setup session is a one-time fee, billed when we book it. If you cancel at least two business days before the session, we refund it in full. Once the session has started, the setup fee isn't refundable.
Founding firms keep their monthly price for as long as their plan stays active. If a founding firm stops its plan and returns later, current prices apply.
Price changes
We'll email you at least 30 days before your price changes. If you don't want the new price, you can stop before it applies.
Stopping your plan
Plans are month to month. To stop, email hello@getmapledesk.com. Your plan stays on until the end of the month you've paid for, and we don't refund part months. After that, MapleDesk turns read-only and everything stays exportable.
Your data
Everything you put into MapleDesk is yours. It's stored on your computer and in backups you choose; we don't receive it, and we have no access to it. You can export it at any time, at no cost, as spreadsheets (CSV), calendar files (.ics) and a full backup.
You're responsible for your passphrase and your backups. A forgotten passphrase can't be recovered by anyone, including us. You're also the custodian of your clients' personal information under PIPEDA, the CICC Code of Professional Conduct and any other law that applies to your practice.
How we handle the little information we do receive, such as your name, email and billing details, is in our Privacy page.
Secure document links
Your plan includes a monthly number of secure links (300 on Solo, 1,000 on Practice). A document sent through a link is encrypted on your client's phone, held on our relay only as encrypted bytes, and deleted once you collect it or after 30 days at most. If a document isn't collected in time, it's gone, and your client will need to send it again.
Fair use
Use MapleDesk lawfully and for your own practice. Please don't try to get around the licence, interfere with or overload our relay or servers, or use secure links to send anything other than documents for your clients' files.
Not legal advice
MapleDesk keeps your practice organised and works out dates from the rules for temporary status, but it isn't legal advice and it can be wrong. Always confirm dates and requirements with IRCC. Your professional judgment, your filings and your obligations to your clients stay yours. MapleDesk is not affiliated with IRCC or the Government of Canada.
Updates and changes
We improve MapleDesk over time. Updates are signed by us and installed when you say so. We may change or retire features, but we won't take away your ability to read and export your data.
Our promises, and their limits
We work hard to keep MapleDesk reliable and secure. Beyond what's written in these terms, MapleDesk is provided as it is, without other warranties, to the extent the law allows.
To the extent the law allows, we aren't responsible for indirect or consequential losses, such as lost profits, lost data you didn't back up, or a missed deadline. Our total responsibility to you for any claim is limited to what you paid us in the 12 months before the claim.
Nothing in these terms limits rights you have that can't be limited by law.
If we end the agreement
We may end your plan if you seriously break these terms, after telling you by email and giving you a fair chance to fix it, unless the problem is urgent (such as an attack on our relay). If we ever stop offering MapleDesk, we'll tell you at least 90 days ahead, and your data will stay readable and exportable on your computer.
Changes to these terms
If we change these terms, we'll post the new version here and email you at least 30 days before it applies to you. If you don't agree, you can stop your plan before then.
The law that applies
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled by the courts of British Columbia, unless the law where you are says otherwise.
Contact
Questions about these terms: hello@getmapledesk.com. A person reads every message.